eBay运营之如何用邮件沟通提高买家体验度?

eBay运营之如何用邮件沟通提高买家体验度?

今天给大家分享一下如何邮件沟通提高买家体验度。

一、针对大量eBay订单买家,对他们的回复要详尽一些,内容一般包括采购量和相应的价格,这个报价建议是包括运费的,给买家感觉是给他的一个优惠

Hello,friend,thanks for your inquiry, we really happy to do business with you, we can give you $29.00 per items included shipping if you buy 100 pcs, and anything problem, Please contact us freely, and we will try our best to help you. Looking forward to your reply

Regards

二、针对未购买买家询问,对他们的问题要详细,并且可以对产品进一步介绍,进而询问买家需要购买多大量,运输到哪个国家,并说明如果大量购买可以给出优惠来吸引买家

Hello,friend,this item we have blue、black and yellow,and it send with battery,could you please tell me your address and how many you want,if you need more,we will give you a discount,waiting for your reply,thank you!

如果买家真的是需要大量订单的话,就可以按上面的去给买家优惠咯

三、可以向客户推广新产品,尤其是遇到节假日时,可给买家推荐自己热销的产品

Hello,friend,Christmas is coming,there is a Promotions in our store now,the Christmas decoration is popular,our store link:……,hope you will like it,thank you!

四,对于已付款的大订单买家给于确认信息,主要内容包括确认产品信息,地址信息等,这个也是为了给我们自己避免麻烦,当然小金额订单可以忽略的

Hello,friend,thank you for purchasing,please confirm your order,the blue color 100 pcs,and you address is……,waiting for your reply,then we will send the item to you as soon as possible,thank you!

五,对于大金额订单,在发货时,要告知买家我们的货物已经发出,大概什么时候能到,当然小金额订单可以忽略的

Hello,friend,we have send the item to you by EMS,here is the tracking number……,usually it need 7-12 days to your country,please waiting for it patiently,anything problem please contact us freely,thank you!

六,对于缺货订单,需要较长时间采购的,要及时联系买家,告知我们这个物品暂时缺货,大概什么能到,是否可以换成同款其他类型的。如果买家不愿意,愿意退款取消交易,短时间的则不需要,否则是给自己找麻烦的

Hello,friend,thank you for purchasing,i am so sorry for that the item you brought have been out of stock now,the next will take 15 days,would you mind waiting for it,if you mind,shall we change it to other color ,or refund full money for you and cancel the order?Waiting for your reply,thank you!

七、发货后要关注物流信息,比如某段时间某个国家正处节假日、工人罢工、洪灾等造成物品大批延迟的,要及时联系相对应时间段的买家,告知情况,让买家耐心等待,知道我们一直在跟踪物流,不要开case

Hello,friend,i am so sorry  for the information,as the new year in our country,so the item will be delay 7 days,so could you please waiting for it patiently,and anything problem please contact us freely,thank you!

八、如果买家告知产品已经收到后,一定要感谢买家,并且顺带请求买家留好评

Hello,friend,happy to hear that you got the item .Are you satisfaction with it?If that,could  you please do me a favor to leave a positive feedback for us,thank you,have a nice day!

这时有人会问,我们是否可以在预计收到货的时间主动联系买家,询问是否收到,收到是否满意,然后请求买家留好评呢?这个想说,如果是有追踪号的,并且买家所购买产品质量过硬,我们是可以主动联系买家的,如果是平邮的,个人认为这样的行动还是不要了,因为很多国家本身就是到货时间慢的,所以可能不在预计时间内,这么一开始询问,买家可能就不会那么有耐心了。

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